Study on the service quality evaluation index of insurance compensate
ZHANG Hai-ying
Abstract：This paper analyzed the main content and characteristics of claims service , pointed out that the claims service status of insurance company is needed to be improved and indicated the importance of service quality evaluation index system .The fuzzy comprehensive quality evaluation model was used .The service quality evaluation index system with recursion order hierarchy structure of insurance company was established .Compre-hensive evaluation method of secondary indicators and first -level index through analytical hierarchy process .Fi-nally , according to the index evaluation method and the reality of insurance claims , a series of solutions were put forward .
Keywords：insurance claimservice quality evaluationevaluation index system
Publication Date：2014-01-01
Online Publishing Date：2025-08-15(First online date of this platform, not the publication date of the document)
Pages：5( 206-210 )