1Construction of Hospitals'soft Environment in New Era1-22The Effective Supply of Health CareZHANG Kui-li3-53On the Bottleneck Management of the Hospital Service ProcessZHU Feng-gen, LIN Cai, LIN Sheng-zhao6-74On Process Improvement of Hospital Outpatient Management by Information TechnologyZHU Feng-gen, HUANG Shu-qiong, CHEN Shou-quan8-95On Process Improvement of Hospital Drugs Management by Information TechnologyZHU Feng-gen, XU Xin-long, YAN Zhi-han10-126An Investigation on Rights Safeguard of Contract System Nurse in Six HospitalsCHI Chun-xia12-147An Investigation and Analysis on Job Burnout of Doctor in 3A HospitalREN Xia, SUN Hong, YANG Feng-chi15-178Principal Component Analysis of Medical and Health Service in the Villages and Towns of Guangxi17-199Lock-on Patient——The Application of Customer Capitalism Theory in HospitalTIAN Wei20-2210Digging up the Tacit Knowledge in Hospital Knowledge ManagementCAO Wen-ting25-2611Current Analysis of the Items at One's Own Expense of Medical Insurance in Certain Grade-three General Hospital in BeijingZENG Jun-qun, ZHENG Lei, ZHAN Chun-yan27-2912Correlation Analysis Between the Inpatient's Total Hospitalization Expenditure and Medical Cost of Social Pool-copula-constructed Correlation AnalysisGUAN Xing-liang, WEN Xiao-ni30-3213Experimental Study on Customer Demand and Continuous Quality Improvement of Medical Service34-3614The Think of Community Health Service that be Set up by First-rate Hospital38-4015The Distribution and Influence Factors of Medical Expenditure in Peritoneal Dialysis Out-patientsWANG Xue-mei, FANG Ji-qian, WANG Tao40-4216Analyzing of the Performance by the Job in S HospitalHUANG Er-dan, LI Wei-ping, DANG Yong45-4717Study on the Geographic Characteristics of Inpatients in Hospital and That of Dynamic Changes48-4918The Exploratory Study of Hospital Information System in Holistic Medical Treatment50-51 