Abstract:Objective To understand the awareness and satisfaction of Haikou residents on the basic public health services, analyze the reasons and provide the basis for equalization service.Methods Eight hundred and seventy-two residents in Haikou city were randomly selected by stratified random sampling, and their awareness rate and service satisfaction were investigated by telephone survey.Chi-square test and logistic regression were used for statistical analysis.Results The overall awareness rate of Haikou residents on basic public health services was 74.71 ％, and the awareness rate of urban residents was higher than that of rural residents (χ2=4.928, P<0.05).The awareness rate of key groups was higher than that of non-key groups, and the satisfaction rate of pregnant and lying-in women was the highest (χ2=121.939, P<0.01).Haikou residents' overall satisfaction with basic public health services was 76.37 ％, with differences (χ2=21.560, P<0.01) among different administrative regions, and urban residents' satisfaction was higher than rural residents (χ2=10.404, P<0.01).The results of multi-factor analysis showed that population types and urban and rural areas had an impact on the awareness rate and satisfaction.Conclusion The overall awareness rate and service satisfaction of Haikou residents on the basic public health service items are not high, especially the difference between urban and rural areas is significant.So more publicity efforts should be made to improve the service quality and improve residents' cognitive level and satisfaction.