The Applications of Five Cardinal Virtues Method to Improve the Management in Patient Service Centers Specimen Group
GENG Zhou-huan
Abstract：Objective:To explore the applied results of the five cardinal virtues method(5S) to improve the management in patient service centers specimen group.Method:The 5S were normally performed in 40 clinical wards in 2010,observed the effect of management and compared the service satisfaction rate and error rate before and after implement.Result:The clinical satisfaction rat and the error rate had statistical significance before and after implement(P<0.05).Conclusion:The 5S is one of the effective ways to improve the quality of management in patient service centers specimen group.
Keywords：The five cardinal virtues methodThe center of patient serviceSpecimen groupManagement
Publication Date：2015-01-01
Online Publishing Date：2025-08-15(First online date of this platform, not the publication date of the document)
Pages：2( 139-140 )