The Application of PDCA-circle-method in Improvement of Nursing Quality
CHEN Geng
SHI Ting
WANG Ying
Abstract：Objective:To elevate the nursing quality of our hospital through PDCA cycle.Method:Evaluated caring quality levels before and after applying PDCA cycle through comparing diverse indexes obtained from the telephone follow-up of discharged patients,which include service attitude satisfaction,technical quality satisfaction,working positivity satisfaction and venous infusion techniques satisfaction.Result:After applying PDCA cycle,the service attitude,technical quality,working positivity and venous infusion techniques satisfaction rates were improved statistically.Conclusion:The well-managed corporation of patient service center,nursing department and clinical departments,as well as appropriate application of PDCA cycle can be used as an effective tool to improve nursing quality.
Keywords：PDCA cycleNursing qualityNursing serviceTelephone follow-up
Publication Date：2014-01-01
Online Publishing Date：2025-08-15(First online date of this platform, not the publication date of the document)
Pages：3( 84-85,86 )