Effect of strengthening the application of foundation and link medical quality management on reducing medical disputes
LIANG Ziliang
WANG Fan
DU Jinzan
ZHANG Kai
LIU Haifeng
LIU Huiliang
Abstract：Objective To explore the effect of strengthening application of foundation and link medical quality management on reducing medical disputes.Methods Through summary of the data about medical disputes from a hospital of armed police force in 2014, the factors of medical disputes, as well as the preventive measures for foundation, link medical quality management in 2015 were analyzed, and the data of medical disputes were compared between the two years. Microsoft Excel was used for statistical analysis.Results (1) All complaints of 2015 decreased by 27 cases compared with that of 2014; (2) Complaints of key departments in the hospital decreased from 2014 to 2015, but those of medical laboratory increased by 2 cases; (3) The major incidents happened in the two years were disputes without fault, the others were negotiated settlement, the court dealing disputes in 2015 decreased by 8 cases compared with that in 2014. Conclusions By reinforcing the foundation and link medical quality management, medical dispute can be decreased and risk prevention awareness of medical personnel can be raised.
Keywords：medical disputemedical quality management
Publication Date：2016-01-01
Online Publishing Date：2025-08-15(First online date of this platform, not the publication date of the document)
Pages：4( 486-488,492 )