A Study on the Development of a Experience Scale of Patient Sense of Gain Based on Value Co-creation Theory
Liang Baofang
Xia Ping
Zhong Congjie
Abstract：Objective Developing a localized scale of Patient Sense of Gain Experience for healthcare institutions based on value co-creation theory.Methods Building upon preliminary research,a three-round delphi consultation was conducted with 27 experts.The response rate,authority coefficient,and Kendall's W coefficient were employed to evaluate the reliability of the consultation process.Results The response rates were 77.14%,92.59%,and 100.00%across three rounds,with authority coefficient is 0.88.Expert consensus significantly improved:Kendall's W coefficient for dimensions increased from 0.125 to 0.271,and for items from 0.179 to 0.322(P＜0.01),while coefficients of variation decreased progressively.The finalized scale comprises 2 levels(micro and macro),8 dimensions,and 31 items.Conclusion This expert-consensus-based scale serves as a standardized measurement tool for healthcare institutions to optimize services and for health administrative departments to evaluate medical reforms.Further validation of its psychometric properties through large-scale studies is warranted.
Keywords：value co-creation theoryPatient Sense of Gain Experiencescale
Publication Date：2026-03-05
Online Publishing Date：2026-03-18(First online date of this platform, not the publication date of the document)
Pages：5( 55-59 )