Research on the Constituent Elements of Patients'Sense of Gain Experience Based on Grounded Theory
Chen Lieshen
Zeng Qi
Liang Baofang
Li Meiying
Chen Yuanyuan
Xia Ping
Zhai Lixiang
Abstract：Objective To explore the constituent elements of patients'sense of gain experience and provide theoretical insights for improving patient satisfaction with healthcare services.Methods Purposive sampling and convenience sampling were employed to select 46 experts in health management from universities,hospitals,government agencies,and academic societies across China for semi-structured interviews.Qualitative analysis of the interview data was conducted using grounded theory.Results Through three-level coding,159 initial concepts,19 categories,7 main categories,and 2 core categories were identified.A conceptual framework for the constituent elements of patients'sense of gain experience was constructed,centered on two core dimensions:micro-level experience and macro-level acquisition.Conclusion The concept of"patients'sense of gain experience"enriches the theoretical framework of"sense of gain"and breaks through the unidimensional approach to evaluating medical service quality.Its enhancement requires collaborative efforts from multiple stakeholders,including medical institutions,governments,policymakers,and other actors.
Keywords：patients'sense of gain experienceconstituent elementsgrounded theory
Publication Date：2025-09-05
Online Publishing Date：2025-09-18(First online date of this platform, not the publication date of the document)
Pages：5( 69-73 )