Research on the Influence of Internet Healthcare Services on the Improvement of Primary Healthcare Service Ability from the Perspective of Doctors and Patients

Guo Shengpeng; Ma Yu; Wang Hufeng

Abstract：Objective Based on the perspective of doctors and patients,it explores the impact of Internet medicine on primary medical and health service ability.Methods A survey was conducted with 331 physicians and 675 patients,t-test and structural equation modeling was employed to analyze the relationship between Internet healthcare services and primary healthcare services capacity.Results From the perspective of physicians,Internet healthcare services were positively correlated with comprehensiveness(service accessibility),family-centered care,comprehensiveness(service provision),coordination(information systems),community orientation,and coordination,but no correlation with first treatment accessibility and continuity.From the perspective of patients,Internet healthcare services were positively correlated with family-centered care,comprehensiveness(service accessibility),coordination(information systems),comprehensiveness(service provision),community orientation,first treatment utilization,coordination,continuity,and first treatment accessibility.Conclusion Internet healthcare services is an effective strategy for enhancing primary healthcare services capacity.It is crucial to consider the similarities and differences in the demands of both physicians and patients.Strengthen equipment renewal,medication security and talent construction from the perspective of doctors,optimize and improve the first diagnosis at the grassroots level from the perspective of patients,and integrate Internet medicine into the construction of healthy families by relying on the grassroots and communities from the perspective of doctors and patients.