A Comparative Study of Public Hospitals Operational Assistant Service Models
Guo Zixu
Guo Zhiping
Zhao Yaojun
Abstract：Promoting the innovation of the operational assistant service model of public hospitals is an important task to realize the lean operation management of public hospital.Through literature research,four typical operational assistant service models currently implemented in public hospitals in China are summarized:the specialized opera-tional assistant service model,the part-time operational assistant service model,the'team-based'operational assistant service model,and the hybrid financial assistant service model combining full-time and part-time roles.These four models are compared and analyzed from five dimensions:management system,role positioning,per-sonnel composition,selection and training,and service mechanism.Based on this,it is proposed that a new Spe-cialized Multi-Disciplinary Team operational assistant service model should be explored and developed according to local conditions to meet the new requirements for lean operational management and high-quality development of public hospitals in the new era.
Keywords：public hospitaloperational assistantservice model
Publication Date：2025-03-05
Online Publishing Date：2025-08-15(First online date of this platform, not the publication date of the document)
Pages：4( 18-21 )