Practice of Quality Control of Outpatient Number Source Peak Load Shifting Based on the TQM Theory
Guan Wenye
Zheng Xiaowei
Ying Jusu
Niu Yu
Li Huisheng
Wang Shuai
Fang Xuena
Zhao Ruiping
Abstract：The uniqueness of the location of large general hospitals in urban areas determines that the contradiction between space constraints and medical expansion has become a problem of management bottleneck.The situation that expert visits are too concentrated on a certain working day morning has been significantly improved by carrying out peak load shifting in the visiting arrangements and visiting units of large general hospitals through the Total Quality Management theory and continuous improvement of work mode,greatly alleviating public transportation congestion around the hospital.Through the internal construction of the quality of outpatient clinics,it can effectively improve the patients'sense of access to health care.
Keywords：Total Quality Managementquality controloutpatientsource peak
Publication Date：2024-06-05
Online Publishing Date：2025-08-15(First online date of this platform, not the publication date of the document)
Pages：3( 39-41 )