Exploration of the Construction of a All-round Full-cycle Patient Service System in Large Public Hospitals
Cui Nan
Wang Chen
Chen Xianghua
Li Jiangfeng
Fang Linlin
Shan Xinzhi
Lai Luzhu
Jiang Guangfeng
Abstract：Currently,patient experience has become one of the important indicators for measuring the quality of medical services.On the basis of analysing the current situation of patients'experience of medical care in China and the existing problems.It introduces that the Affiliated Hospital of Qingdao University adheres to patient-centered approach,focuses on continuous improvement of non-medical technology service quality,relies on information tech-nology,and based on system theory and service process optimization,explores the construction of a comprehensive and full cycle patient service system around one center,two service processes,nine pillar service systems,and five guarantee foundations.The exploration of the construction of an all-round full-cycle patient service system provides theoretical support and practical reference for improving the patient experience.
Keywords：public hospitalall-round full-cycle patient service systempatient experience
Publication Date：2024-05-05
Online Publishing Date：2025-08-15(First online date of this platform, not the publication date of the document)
Pages：4( 1-4 )