Research on the Patient Usage and Satisfaction of Online Medical Service

Abstract：Objective To investigate the cognition and the acceptance of the online medical service platform for patients in public tertiary hospital,and to understand the satisfaction of the patients with online medical service,in order to provide the policy suggestions.Methods Doing queationnaire survey in outpatients and inpatients in 5 tertairy hospitals in Beijing City,using Epidata software to record the data,and using SPSS software to do the statistical analysis.Results The patients use more public online medical service platform than business platform.The main services used by patients are appointment and information search.Although the satisfaction and awareness for the patients of the online medical service platform is high,the system security,ease of operation,service usefulness,higher cost etc.are still concerned.Conclusion The satisfaction and awareness of the online medical service platform is high for patients.The current service use is focused on the pre-diagnosis phase.The diagnosis and post-diagnosis phase should be strengthened.And the online medical service has a better future patients use.