Mediation Function of Curative Effect of Traditional Chinese Medicine in Doctor's Work Environment and Patient Satisfaction: Based on Two-factor Theory
Abstract：Objective Based on the "two-factor theory",to study the influence of the working environment on patient satisfaction with the curative effect as the mediation variable.Methods Through the questionnaire and interview of 250 doctors in the grass-roots level hospitals,proving the mediating effect of doctors' perception of "curative effect of traditional Chinese medicine" in working environment and doctor's perception of patient satisfaction.Results The mediating effect accounted for 21.1％ of the total effect of the two,while the satisfaction of doctors' perception of "working environment" and perceived "curative effect of traditional Chinese medicine" were low.Conclusion The working environment influences patient satisfaction through the curative effect.The improvement of doctors' work environment satisfaction could improve the curative effect of Chinese medicine services as well as the patient satisfaction at the grass-roots level.
Keywords：work environmentcurative effect of traditional Chinese medicinepatient satisfactionthe mediation functiontwo-factor theory
Publication Date：2018-01-01
Online Publishing Date：2025-08-15(First online date of this platform, not the publication date of the document)
Pages：3( 48-50 )