Digital Outpatient Service Process Reengineering Based on Big Data
Abstract：Objective To explore the possibility of digital outpatient process reengineering and explore the new digital guidance mode of outpatient service by analyzing the related problems in outpatient process through using outpatient big data in the hospital.Methods Through the follow-up investigation and statistical analysis of the patients' lining-up time in the outpatient clinic,the problems of the current outpatient process were found.The paper put forward the conception of re-constructing outpatient process with digital guidance,to make the outpatient process of the hospital more efficient,simple and smooth.Results The results of lining-up time of outpatient visits are analyzed and the related issues to be solved are determined.Conclusion The digital outpatient process reengineering based on big data and the idea of establishing personalized outpatient guidance service or outpatient guidance system (OGS) are proposed to reduce the lining-up time of patients to achieve the purpose of optimization of outpatient process.
Keywords：outpatient processdigital outpatient servicebig datareengineering
Publication Date：2017-01-01
Online Publishing Date：2025-08-15(First online date of this platform, not the publication date of the document)
Pages：4( 44-47 )