Application and Effect Analysis of Service Blueprint Applied in the Process Optimization of Admission and Discharge Service
Abstract：Objective To optimize the service process,and to improve service efficiency and patient experience.Methods Service blueprint was applied to determine patient experience,service process and support system.The service efficiency and patient experience was also evaluated.Results The Admission and Discharge Service Center was established to coordinate all service sectors and resources,so when evaluating indicators,preoperative bed time,admission and discharge service time,waiting time and walking distance of preoperative examination were lower than the same period last year.Conclusion Using service blueprint in service process optimization,together with the rational resource allocation,cross-department collaboration,information platform and policy system,can effectively guarantee patient safety,and improve operational efficiency and patient satisfaction.
Keywords：service blueprintadmission and dischargeservice process optimization
Publication Date：2017-01-01
Online Publishing Date：2025-08-15(First online date of this platform, not the publication date of the document)
Pages：3( 39-41 )