A qualitative study on the demand and willingness of dual-income families for minor children's medical escort services

LIN Ti; ZHU Shan; YU Genzhen

doi:10.3969/j.issn.1674-3768.2025.07.004

Abstract：Objective To explore the demand and willingness of dual-income families for medical escort services for their minor children,so as to identify key influencing factors and provide a scientific basis for perfecting the pediatric healthcare service system.Methods A qualitative descriptive research approach was employed.Semi-structured interviews were conducted with 13 guardians of minor children from dual-income families,focusing on family medical experiences,and perceptions and demands regarding medical escort services.Results Three core themes were identified,including the potential value and actual demand for medical escort services(guided medical treatment,medical agency services,information transmission,psychological support,and professional guidance),barriers to choosing medical escort services(flexible working hours,advanced internet,security concerns,no unified price standard,and unclear rights and responsibilities)and urgent need for perfecting the medical escort service system(establishing a safe and reliable medical escort service platform,setting industry standards for medical accompaniment services,and strengthening legal safeguards).Conclusion Dual-income families have a clear demand for medical escort services for their minor children,but their unwillingness to use it is mainly constrained by trust issues and economic costs.It is recommended to build and improve the medical escort service system from aspects such as creating a safe escort environment,enhancing publicity and professional identity and improving service quality,so as to better meet the needs.