Development of the evaluation scale for the high-quality outpatients nursing service and its reliability and validity
BAO Jie
LIU Xiaodan
Abstract：Objective To develop an evaluation scale for the high‐quality outpatients nursing service and evaluate its reliability and validity .Methods Based on literature reviews and experts screenings ,a draft of outpatient nursing quality index system was given .Then ,an evaluation scale of the high‐quality nursing service was formulated for the outpatient department . Totally 236 outpatients in two upper first‐class hospitals were surveyed .Results Five dimensions (hospital environment ,department environment , statement and actions of the nurses , working system , nursing skill) and twenty‐two items in the scale had good internal consistency reliability (the Cronbach's alpha coefficient of the total scale was 0 .906 ,the split reliability was 0 .786) .I‐CVI was 0 .87 ,S‐CVI was 0 .96 .Exploratory factor analysis showed KMO was 0 .921 .Confirmatory factor analysis showed χ2/v<3 ,GFI ,CFI and NNFI were over 0 .90 ,RMSEA and RMR were less than 0 .08 .Conclusion This scale not only can be used as a tool for evaluating the quality of service quality of outpatient service in our country ,but also provides a theoretical basis for further research .
Keywords：High-quality outpatients nursing serviceService quality evaluation scaleReliabilityValidity
Publication Date：2015-01-01
Online Publishing Date：2025-08-15(First online date of this platform, not the publication date of the document)
Pages：4( 277-280 )