Analysis of influencing factors of the volume of"swift response to public complaints"work orders in clinical departments of a Tertiary-A hospital based on generalized linear models
LIU Hong-lei
ZHAO Shuang
LIU Shi-hui
Abstract：Objective:To analyze the influencing factors of the"Swift response to public complaints"work orders of 42 clinical departments in a tertiary hospital in Beijing from 2020 to 2023 to improve management efficiency.Methods:Generalized linear model(GLM)was used to analyze the influencing factors of the quantity of work orders.Results:It was found that the number of outpatients,ward mortality,bed utilization rate,and the total number of worksheets were closely related.Conclusion:Based on the results of the study,it is suggested that the hospital should reasonably plan the bed resources and control the utilization rate of hospital beds,strengthen the management of critical patients and reduce the case fatality rate of wards,strengthen the fine management of outpatient service and effectively reduce the total number of work-orders,and take measures according to different reasons,such as increasing the supply of medical resources and improving the medical experience of patients.At the same time,the hospital should establish the organization system of the work of"handling cases immediately",perfect the assessment and evaluation mechanism and enhance the management level of the hospital to realize the normalization and long-term effect of the work of"handling cases immediately".
Keywords：swift response to public complaintsward mortality ratebed usage rateoutpatient visitswork orders
Publication Date：2025-07-30
Online Publishing Date：2026-08-14(First online date of this platform, not the publication date of the document)
Pages：5( 1564-1568 )