The Application Value of Empathy-based Doctor-patient Communication in Improving the Satisfaction of Hospitalized Patients
ZHOU Xiaoqing
Abstract：Objective To explore the application value of empathy-based doctor-patient communication in improving the satisfaction of hospitalized patients in our hospital.Methods A total of 101 patients who were hospitalized in Taizhou People's Hospital of Jiangsu Province from January 2019 to December 2019 before the implementation of empathy-based doctor-patient communication were selected as the control group,and 180 patients were selected from January 2020 to December 2022 after the implementation of empathy-based doctor-patient communication in our hospital as the study group,and their clinical data were analyzed retrospectively.Results The service quality and medical satisfaction of the study group were significantly higher than those of the control group(P<0.05).The complaint rate of the study group was significantly lower than that of the control group(P<0.05).Conclusion The empathy-based doctor-patient communication can significantly improve the efficiency and effectiveness of communication,improve the quality of medical care workers and inpatient satisfaction,reduce the rate of complaints,which is worthy of clinical promotion.
Keywords：Hospitalized PatientsPatient SatisfactionDoctor-patient CommunicationEmpathyQuality of Service
Publication Date：2023-11-28
Online Publishing Date：2025-08-15(First online date of this platform, not the publication date of the document)
Pages：4( 51-54 )