Analysis of Vaccination-Related Complaints and Response Strategies in Jiangdu District of Yangzhou from 2019 to 2024
Wan Jiuqin
Sun Yongmei
Abstract：OBJECTIVE To analyze vaccination-related complaints in Jiangdu District of Yangzhou,to understand residents'service needs and propose targeted improvement suggestions.METHODS It analyzed vaccination-related complaints received by the Jiangdu District Center for Disease Control and Prevention from 2019 to 2024.RESULTS From 2019 to 2024,Jiangdu District recorded a total of 362 vaccination-related complaints,with annual figures of 6,17,144,91,81,and 23 cases respectively.Monthly statistics showed March,June,and December as peak months.By township,Xiannü Community Health Service Center had the highest number of complaints(100 cases),followed by Daqiao Central Health Center(37 cases)and Shaobo Central Health Center(24 cases).Other vaccination clinics reported between 3 to 16 complaints each.The most complained-about vaccines were COVID-19 and HPV vaccines.The majority of complaints involved service-related issues,with the highest volume of complaints directly addressing vaccination services.Notably,the number of complaints showed a positive correlation with vaccination rates.CONCLUSION Enhanced publicity and transparency regarding vaccination services are needed,along with improved communication skills and effective response mechanisms to elevate service quality.
Keywords：vaccinationcomplaintvaccination servicevaccineresponse strategy
Publication Date：2026-01-10
Online Publishing Date：2026-03-11(First online date of this platform, not the publication date of the document)
Pages：3( 97-99 )