Design and practice on skills training for doctor-patient communication based on the 4C training mode
Wang Chen
Li Ying
Cong Luhong
Zhu Yuqing
Abstract：Objective To explore the impact of 4 C training on enhancing the doctor-patient communication skills of resident doctors.Methods A total of 67 resident physicians from China-Japan Friendship Hospital were selected to participate in a doctor-patient communication skills training course based on the 4 C training method,conducted between October 2021 and June 2023.The SEGUE scale was employed to assess changes in communication skills before and after the training,along with a satisfaction survey regarding the course.Additionally,participants were encouraged to provide feedback on their application experiences of specific communication skills in clinical practice following the training.Results Following the communication training,significant improvements were observed in various modules related to communication initiation,information collection,information provision,emotional communication and ending conversations(P<0.01).Although satisfaction was marginally lower in modules focusing on Traditional Chinese Medicine communication skills and communicating with special populations,overall satisfaction with other modules remained high.Additionally,26 residents voluntarily reported successfully applying the communication skills acquired in their clinical practice.Conclusion Utilizing the 4 C training method for doctor-patient communication skill development can effectively enhance residents'abilities within a relatively short timeframe;however,it is still crucial to reinforce training specifically focused on information collection and emotional communication.
Keywords：doctor-patient communication4 C trainingstandardized residency training
Publication Date：2024-04-20
Online Publishing Date：2025-08-15(First online date of this platform, not the publication date of the document)
Pages：5( 291-295 )