Application and evaluation of the construction of an information-based intelligent triage model in the pre-examination and triage work of dental outpatient clinics

ZHANG Jin; LIU Yan; LIU Rui; HE Zikang; ZHANG Zhixia

doi:10.15956/j.cnki.chin.j.conserv.dent.2026.02.009

Abstract：Objective This study aims to address the bottlenecks in the operation of specialized hospitals,the blind spots in the patient's visit process,and the common pain points in patients'medical treatment.We will build an intelligent information-based guidance model for our hospital,with the goal of improving the accuracy of patient registration and enhancing the patient's medical experience.Methods By randomly selecting 248 patients who visisted the outpatient department of The Fourth Military Medical University the time from April 20th to May 20th,2025 as the research subjects,were randomly selected through the system and divided into a control group and a study group,each consisting of 124 patients.The control group was assigned to the traditional guidance and triage model,while the study group was assigned to the information-based intelligent guidance and triage model.The results were compared in terms of the accuracy of triage,average waiting time,outpatient cancellation rate,and patient satisfaction rate,which were all feedback from the patient's visit quality evaluation indicators.At the same time,the experience,guidance,convenience,comprehensiveness,and accuracy of the two guidance and triage models were compared,and the results were analyzed.Results The quality of the study group's visits was significantly improved,including the triage accuracy rate increasing from 82.26%to 94.08%,the average waiting time reducing from 45 minutes to 24 minutes,the outpatient cancellation rate decreasing from 16.66%to 5.91%,and the patient satisfaction rate increasing from 85.08%to 97.78%.The data of the five evaluation indicators of the information system usage situation in the study group were all better than those in the control group,and the differences were statistically significant(P<0.05).Conclusion After the establishment of the intelligent triage model for oral specialties,the accuracy of triage and patients'experience have significantly improved.The intelligent triage is carried out throughout the entire chain from before the visit,during the visit to after the visit.Oral healthcare professionals and technicians need to continuously innovate and break through to effectively guide and assist patients in completing each step of the visit,shorten waiting time,and ultimately enhance patients'sense of gain and satisfaction from the visit.