Research on the Pathways of Outpatient Process Reengineering Driven by Synergistic Integration of Intelligent Technology and Traditional Chinese Medicine Characteristics:A Retrospective Multi-Source Data Analysis
ZHUANG Jinfeng
ZHOU Peng
HONG Risheng
XIAO Xiao
GAO Lingfei
Abstract：Objective To explore the impact of outpatient process reengineering synergistically driven by intelligent technology and Traditional Chinese Medicine(TCM)characteristics on outpatient service efficiency and patient experience.Methods A multi-source data retrospective comparative analysis was conducted.Core indicators,including outpatient visits,the proportion of outpatients using TCM non-pharmacological therapies,the percentage of medical institution-based Chinese medicine preparations usage,average patient waiting time,and medical staff and patient satisfaction,were quantitatively studied before and after process reengineering.Results Outpatient visits increased by 11.73%.TCM-specific service metrics improved significantly:the proportion of outpatients receiving non-pharmacological TCM therapies rose from 15.17%to 19.09%(P<0.05),and the utilization rate of TCM preparations increased from 5.24%to 6.02%(P<0.05).The average patient waiting time decreased from(27.12±2.89)minutes to(19.53±1.56)minutes(P<0.001).Patient satisfaction showed an upward trend but lacked statistical significance(P>0.05).Conclusion Process reengineering synergistically driven by intelligent technology and TCM characteristics effectively enhanced outpatient service efficiency and capacity.However,further improvements in satisfaction require optimizing human-machine collaborative workflows and strengthening humanistic care.This study provides a replicable practical pathway for integrating TCM with information technology.
Keywords：Intelligent technologyTraditional Chinese Medicine characteristicsOutpatient process reengineeringService efficiencyPatient satisfaction
Publication Date：2025-07-30
Online Publishing Date：2025-11-11(First online date of this platform, not the publication date of the document)
Pages：4( 5-8 )