Research on Improving the Quality and Efficiency of Handling Complaints and Petitions by Disciplinary Inspection Departments in Public Hospitals
WU Shijuan
CAO Wanxiang
SUN Beibei
Abstract：With the deepening of the comprehensive strict governance of the Party and the reform of the disciplinary inspection and supervision system,precise supervision is gradually expanding to the grassroots level.General Secretary Jinping Xi emphasized at the Third Plenary Session of the 20th Central Commission for Discipline Inspection that it is necessary to deepen the rectification of corruption in areas such as medicine where power is concentrated,funds are intensive,and resources are abundant,and to clean up risks and hidden dangers.The issue of corruption in the pharmaceutical industry has long been widely concerned.With the continuous promotion of medical anti-corruption work,the smooth flow of reporting channels,and the enhancement of public legal awareness and rights protection awareness,there is an increasing number of related complaints and petitions.The disciplinary inspection department of public hospitals must closely follow the new situation and trends of corruption in the medical field,properly handle reports and accusations,and effectively safeguard the interests of the people.The authors analyze the handling of complaints and petitions by the disciplinary inspection department of a hospital in Shenzhen in recent years,identifies the problems in handling complaints and petitions,and explores strategies to improve the quality and efficiency of handling complaints and petitions by the disciplinary inspection department of public hospitals.
Keywords：Public hospitalsMedical fieldReport and accuseHandling of letters and visits
Publication Date：2024-10-01
Online Publishing Date：2025-08-15(First online date of this platform, not the publication date of the document)
Pages：4( 126-129 )