Disruption management for vehicle scheduling with considering customer value
CAO Qing-kui
ZHAO Li-fei
REN Xiang-yang
LIANG Wu-chao
Abstract：Aiming at the problem that the resources in the logistics enterprises can not effectively be allocated to different customers and the maximization of economic benefits of logistics enterprises is hard to be achieved,based on the customer relationship management theory and with considering the customer value, the disruption management model for vehicle scheduling was established for the disturbance of logistics distribution system from three aspects including the customers, logistics enterprises and logistics staffs. In addition,an improved seed optimization algorithm in combination with the immune algorithm was designed to solve the proposed model. In combination with the specific examples,the disruption management models with and without considering the customer value were compared. The results show that the disruption management model with considering customer value can receive better customer satisfaction.
Keywords：vehicle schedulingcustomer valuedisruption managementimproved seed optimization algorithmimmune algorithmadaptive mechanismcustomer satisfactionpath deviation
Publication Date：2018-01-01
Online Publishing Date：2025-08-15(First online date of this platform, not the publication date of the document)
Pages：7( 185-191 )