Analysis and improvement measures of telephone consultation issues between PIVAS and clinical departments in hospital
WANG Yafeng
DUO Delong
WU Yajing
WANG Shengbiao
WANG Aixia
Abstract：Objective: To improve the clinical service level and service quality of PIVAS pharmacists, and further promote the safety, rationality and effectiveness of clinical treatment. Methods: Analyzing the issues involved in the telephone consultation between PIVAS and clinical departments in July 2017, taking some targeted improvement measures and then comparing results with the before ones. Results: The number of PIVAS telephone consultation and the issues of falling to submit medical advice in time decreased significantly after the improvement. Conclusion: The improved measures are effective and feasible, and can significantly enhance the working efficiency of PIVAS and clinic.
Keywords：pharmacy intravenous admixture servicestelephone counselingissues analysisimprovement measures
Publication Date：2019-01-01
Online Publishing Date：2025-08-15(First online date of this platform, not the publication date of the document)
Pages：4( 132-135 )