Establ ishment and practice of performance appraisal system of nursing personnel in outpatient department
Abstract：Objective:To probe into the performance appraisal scheme of nursing personnel in outpatient department,give full play to the working enthusiasm of nursing personnel in outpatient department,and improve satisfaction and nursing quality.Methods:By expert consultation to deter-mine the performance appraisal index system of nursing personnel in out-patient department and the quantitative and qualitative assessment indica-tors.The monthly assessment and were quarterly summary implemented and the results of the evaluation were linked up with the salary.Results:After the implementation of the reform of performance appraisal,the satis-faction of doctors to nurses increased from 80.2% to 96.0%,patients’ satisfaction increased from 81.8% to 96.9%,satisfaction of nursing per-sonnel to bonus allocation increased from 46.7% to 96.7%.Conclusion:Comprehensive,scientific,fair,impartial performance appraisal is condu-cive to strengthen the nursing management,give play to the role of encour-agement,and then to promote continuous improvement of nursing quality.
Keywords：outpatient departmentperformance appraisaldegree of satis-factionnursing managementnursing quality
Publication Date：2014-01-01
Online Publishing Date：2025-08-15(First online date of this platform, not the publication date of the document)
Pages：3( 4386-4388 )