The service diagnosis and treatment based on 4G business process optimization
TAO Yi
HUANG Ying
Abstract：4G users have increased incredibly since it’s been released to business use. To satisfy higher expectation from users about “faster and more stable”, to cope with more challenges and opportunities brought by the development of 4G from inside and outside environments, China Mobile Group Guangdong Co.,Ltd. has done a series of improvements to the whole lifecycle of 4G business procedures, including opening an account,authentication, ordering, mobile recharge, after-sale service and account cancellation. And the company is aimed at creating a quality loop 2.0 of 4G. At the meantime, it will launch a kind of service diagnosis and treatment in the form of action learning by actualizing these goals of “more forward, more fast and more standardized”which will eventually push forward rapid and healthy development of 4G.
Keywords：4Gprocess optimizationservice diagnosis and treatmenta quality loop 2.0 of 4G
Publication Date：2016-01-01
Online Publishing Date：2026-05-22(First online date of this platform, not the publication date of the document)
Pages：4( 28-31 )