The Second Level Pre-triage Management Mode Applied in Improvement of Quality Management in the Out-patient Department
Hu Yujie
Li Ping
Zhang Manli
Abstract：Objective:To explore the application effect of the second pre-triage management mode in improvement the application effect of quality management in out-patient department .Methods:According to the order of admission ,a total of 1144 patients were divided into the observation group with 576 cases and the control group with 568 cases.The observation group was given the second level pre-triage management mode ,and the control group was given the conventional triage mode .The differences in the waiting time ,satisfaction rate and accuracy rate of the two groups were compared .Results:The observation group′s waiting time was significantly less than that of the control group(P<0.05),and the observation group′s triage accuracy rate was significantly higher than that in the control group (P<0.05).The observation group′s satisfaction rate for treatment process ,medical environment ,waiting time,professional level and humanistic care and other aspects was significantly higher than that in the control group (P<0.05).Conclusion:The second level pre-triage management mode pays more attention to diagnosis and effective assessment of pre-inspection ,distinguishs membership specialist ,understands the needs of the patients and the severity of the disease , can effectively improvepatients withdrawing condition , plays an important role in shortening the waiting time,improve medical quality ,and improves the treatment experience .
Keywords：OutpatientThe second level pre-triageQuality management
Publication Date：2018-01-01
Online Publishing Date：2025-08-15(First online date of this platform, not the publication date of the document)
Pages：3( 7-9 )