The "human factor dilemma" in digital transformation:a study on psychological resistance and acceptance willingness of coal mine employees
WANG Xiangqian
ZHAO Jiaqi
GUO Yu
JIN Huayi
Abstract：Under China's "Digital China" strategy,the coal industry faces dual challenges of technological upgrading and workforce adaptation in digital transformation.While existing research focuses on organizational strategies,frontline employees' micro-psychological mechanisms remain underexplored.Integrating Stimulus-Organism-Response(SOR)and Knowledge-Attitude-Practice(KAP)theories,this study constructs an SOR-KAP framework.Using Smart PLS 4 on 315 coal miners' survey data,we analyze how prior digital knowledge and perceptions(usefulness/risk)influence psychological resistance and acceptance willingness,with organizational innovation culture as a moderator.Key findings:① Miners' prior digital knowledge and individual perceptions trigger psychological resistance,reducing digital transformation acceptance willingness.② Psychological resistance mediates the negative impact of prior knowledge and perceptions on acceptance willingness.③ Organizational innovation culture amplifies the suppressive effects of prior knowledge and perceived usefulness on resistance.By revealing the "knowledge-psychology-behavior" transmission and organizational synergy,this study offers a systematic framework balancing individual cognition and organizational intervention for safety-critical industries.
Keywords：digital transformationpsychological resistanceacceptance willingnessSOR-KAP modelcoal mine employees
Publication Date：2025-08-28
Online Publishing Date：2025-09-29(First online date of this platform, not the publication date of the document)
Pages：11( 152-162 )