Analysis of influencing factors on patient satisfaction in the dermatology outpatient depart-ment of a tertiary public hospital
GAO Yan
PENG Jing
CHENG Xue
XING Ronggui
ZOU Xianbiao
Abstract：Objective To analyze outpatient experience satisfaction and its influencing factors among dermatology patients at a tertiary public hospital,and to improve dermatologists' under-standing of patients' needs while enhancing the overall quality of medical services in dermatology.Methods From June to September 2024,an outpatient satisfaction questionnaire was distributed via SMS to patients on the day of their visit to the dermatology clinic of Shenzhen University Affili-ated South China Hospital.The patients' satisfaction with medical services and its determinants were analyzed.Results A total of 762 valid questionnaires were collected.The overall satisfaction rate was 87.53％.Regarding overall impression of the hospital,patients with infectious diseases reported the highest satisfaction rate(88.72％),while patients with disfigurement-related disea-ses reported the lowest(82.08％).In terms of medical care and treatment attitude,the satisfac-tion rate of patients with inflammatory diseases and acute conditions was lower than that of patients with infectious diseases and chronic conditions.Additionally,the satisfaction rate of pediatric pa-tients was lower than that of elderly patients,and the satisfaction rate of young patients was lower than that of middle-aged patients(P＜0.05).Regarding process and queuing,the satisfaction rate for patients with surgical and disfigurement-related diseases was lower than that for patients with infectious diseases(P＜0.05),and young patients reported lower satisfaction compared to middle-aged patients(P＜0.05).In terms of medical insurance fees,the satisfaction rate among patients with surgical conditions was lower than that of patients with infectious diseases(P＜0.05).Regarding hospital infrastructure and services,patients with disfigurement-related disea-ses,chronic conditions,and elderly patients had lower satisfaction rates compared to those with infectious diseases,acute conditions,and young patients(P＜0.05).Conclusions The satisfac-tion of dermatology outpatients across various dimensions was influenced by age,clinical duration,and disease type.Further enhancements are needed in the domains of medical care/attitude,process/queuing,medical insurance/charges,and hospital infrastructure/services.
Keywords：satisfaction surveymedical insurance feesmedical consultation processout-patient dermatology
Publication Date：2026-02-28
Online Publishing Date：2026-04-02(First online date of this platform, not the publication date of the document)
Pages：6( 117-122 )