Analysis of the consultation hours of re-visiting patients and improvement of service in outpatient department of stomatology
CAO Lulu
TIAN Yan
GE Cheng
Abstract：Objective To perfect the diagnosis and treatment mechanisms in department of stomatology and improve the nursing of patients by investigating the main reasons for re-visiting patients and their experiences.Methods The reasons for re-visiting, the last waiting time for diagnosis and treatment, and the appointed time for return visit of 138 patients were analyzed with questionnaires in department of stomatology.Results Toothache, tooth extraction and ulcer were the main reasons for re-visiting patients, accounting for 38.4%, 15.9% and 15.9%, respectively. Although 72.7% of the patients were satisfied with the last waiting time to see a doctor, 27.3% of the patients considered that the last waiting time to see a doctor was longer. The patients cared more about the effectiveness of diagnosis and treatment than the diagnosis and treatment time. 75% of the patients considered that it was more reasonable to cancel the appointed time when it exceeded 20~30 minutes.Conclusion The reasons for patients to visit a hospital revealed the importance of oral prophylaxis. The satisfaction degree of patients for their waiting time for treatment showed that the arrangement of diagnosis and treatment in department of stomatology of our hospital was reasonable but there still needed some improvement.
Keywords：Department of stomatologyRe-visiting patientsConsultation hoursExperience of medical treatmentQuestionnaire
Publication Date：2015-01-01
Online Publishing Date：2025-08-15(First online date of this platform, not the publication date of the document)
Pages：3( 252-254 )