Construction of a quality evaluation index system for"Internet+nursing services"based on the SERVPERF model
MA Mengfan
LI Daishan
ZHOU Lin
WU Fan
DUAN Zijing
DAI Yi
Abstract：Objective:To construct a localized and scientific quality evaluation index system for"Internet+nursing services",so as to provide a standardized tool for nursing quality assessment.Methods:From June to December 2023,based on the SERVPERF model as the theoretical framework,the index framework was initially drafted based on literature review and semi-structured interviews.Then,the index system was established through the Delphi expert inquiry method,and the index weights were determined by using the Analytic Hierarchy Process.Results:The effective recovery rate of the two-round letter inquiry questionnaire was 100.00%,and the expert authority coefficient was 0.933.The Kendall's harmony coefficients were 0.149 and 0.270 respectively,eventually forming a quality evaluation index system of"Internet+nursing service"including 5 first-level indicators,14 second-level indicators and 43 third-level indicators.Conclusions:This index system has strong scientificity and reliability,which conforms to the current practice and working characteristics of"Internet+nursing services",and can provide an evaluation method for the continuous improvement of the quality of"Internet+nursing services".
Keywords：Internet+nursing serviceSERVPERF modelindicator systemnursingquality
Publication Date：2025-05-15
Online Publishing Date：2025-08-15(First online date of this platform, not the publication date of the document)
Pages：6( 1585-1590 )