Methodology and Practice of Letter Type Patient Satisfaction Assessment of Outpatients
Abstract：Objective By letter to the hospital patient satisfaction questionnaire , to learn inpatient hospital service satisfaction , and provide a reference for hospitals to improve the quality of service by letter and short message service to send satisfaction questionnaire .Methods Using hospital patient satisfaction questionnaire through reliability and validity test , letter style investigation was selected ran-domly through monthly clustering.Results There were 2380 letters and 1035 back pieces.Reply rate was 43.5%.Overall average satis-faction was 91 points, and there was a wide gap with the patients′expectation.Conclusion The work method has confirm results ,high rate replay and low cost advantages.Hospitals should take specific measures to intervene to strengthen cost management , optimize treatment processes and further improve patient satisfaction.
Keywords：Satisfaction degreeDischarged patientLetter
Publication Date：2015-01-01
Online Publishing Date：2025-08-15(First online date of this platform, not the publication date of the document)
Pages：2( 1183-1184 )