Construction and application evaluation of a "One-Stop" service model in a pan-vascular disease management center
LI Chenghua
ZHENG Xueying
KANG Rong
WANG Siqi
ZHAI Zhangying
ZHOU Yan
Abstract：Objective To establish the implementation effectiveness of the "One-Stop" service model in the pan-vascular disease management center.Methods Using a stratified sampling method,a total of 342 patients from the Pan-Vascular Management Center(PVMC)outpatient clinic(observation group)and 415 patients from traditional specialty clinics(cardiovascular medicine,neurology,and endocrinology)during the same period(control group)were selected as study subjects in March,May,and August,2023.Parameters com-pared between the two groups included examination waiting time,patient satisfaction,and follow-up management outcomes.Results Patients in observation group demonstrated significantly shorter examination completion waiting times for vascular ultrasound,echocardiography,and e-lectrocardiogram compared to the control group(P＜0.05).The observation group also reported significantly higher satisfaction levels regarding consultation environment,service attitude,waiting time,and process efficiency than the control group(P＜0.05).Additionally,the observation group achieved intelligent profiling and follow-up for outpatients,whereas the control group did not implement comparable follow-up manage-ment.Conclusion The PVMC"One-Stop" service model demonstrates distinct advantages over traditional outpatient care models.By integra-ting multidisciplinary resources and implementing closed-loop information management,it significantly enhances service efficiency and improves patient experience,offering a novel approach for managing outpatients with pan-vascular diseases.
Keywords：pan-vascular diseaseservice efficiencypatient experienceinformationizenursing management
Publication Date：2025-09-10
Online Publishing Date：2025-11-21(First online date of this platform, not the publication date of the document)
Pages：6( 757-761,767 )