Re-engineering the order acceptance process of"Internet+"maternal and infant home care based on the information transfer model
ZHANG Min
SUN Fukun
CAI Yujuan
ZHANG Liyan
GAO Chunfeng
Abstract：Objective Optimizing the order acceptance process of"Internet+"maternal and infant home care based on information transfer model and observing the improvement effect.Methods The hospital's"Internet+"maternal and infant home care service manage-ment team was established to carry out the"Internet+"maternal and infant home care ordering process re-engineering based on the informa-tion transfer model.The 281 mother and baby home care services from March to May 2023 were the control group,and the 378 mother and ba-by home care services from June to August 2023 were the experimental group.To compare the response time of ordering,the satisfaction of on-line nurses,the repurchase rate of the service and the user satisfaction between the two groups.Results The response time of order taking,satisfaction of online nurses,and service repurchase rate of the experimental group were significantly improved(P＜0.01),and the user serv-ice satisfaction was improved compared with before(P＜0.05).Conclusion The re-engineering of the order acceptance process of"Internet+"maternal and infant home care based on the information transfer model can shorten the response time,improve the satisfaction of online nur-ses,service repurchase rate,and user satisfaction,and provides the basis for the exploration of new service model.
Keywords：Internet+nursing serviceinformation transfer modelnavigationprocess re-engineeringnursing
Publication Date：2025-05-10
Online Publishing Date：2025-08-15(First online date of this platform, not the publication date of the document)
Pages：5( 378-382 )