A Study of Decision Making Method for Outpatient Appointment Satisfaction
CAO Pingping
LI Mingyang
LI Xu
HUO Chunhui
Abstract：To deal with the outpatient appointment decision problem in which patients ’ preferences for service time and doctors are given , a decision-making method for outpatient appointment is proposed . Firstly, preference vector based on patients ’ preferences for doctors and preference matrix for service time are given.Then, the patient satisfaction degrees for service time and doctors are given respectively , and the two are integrated into the patient satisfaction degree for different doctors in every service time .Fur-thermore, for maximizing the sum of all patients ’ satisfaction degree , an optimization model for outpatient appointment decision is developed , and the appointment decision result can be obtained by solving the model.Finally, an example is given to illustrate the practicality and effectiveness of the proposed method .
Keywords：outpatient appointment decision-makingpreference of appointmentsatisfaction degreeop-timization model
Publication Date：2016-01-01
Online Publishing Date：2025-08-15(First online date of this platform, not the publication date of the document)
Pages：7( 115-121 )