A Research on Knowledge Services of Supply Chain Members Based on Lean Thinking
Yao Wei
Zhang Zi-hao
Tong Ze-hua
Abstract：Based on the perspective of Lean Thinking , using the method of literature analysis , and com-bing the research status of the knowledge services in supply chain members , the issues of the knowledge services in supply chain members are analyzed .In accordance with the corresponding problems , knowl-edge services processes , which can be summed up as demand representation , knowledge integration , knowledge fusion and externalization , knowledge services feedback , and lean thinking , are incorporated into the knowledge services in supply chain members .Then a lean model of the knowledge services in sup-ply chain members is built , a“macro-chain-micro-ring” combination designed , and the corresponding im-plementation strategy put forward which includes the requirements definition , knowledge flow analysis , knowledge product value driving and service process optimization .
Keywords：lean thinkingsupply chaincustomer serviceknowledge servicesknowledge management
Publication Date：2015-01-01
Online Publishing Date：2025-08-15(First online date of this platform, not the publication date of the document)
Pages：6( 96-101 )