Research on the Model of Service-oriented Manufacturing System under Customer Participation
Luo Jian-qiang
Zhu Teng-fei
Zhao Yan-ping
Abstract：One of the characteristics of service-oriented manufacturing is that the product service system involves customer participation .For a service-oriented manufacturing enterprise facing the problems of cus-tomer participation , it is difficult to measure the performance of product service system .With customer participation as a variable , models covering customer participation , customer satisfaction , market demand , and firm profit are constructed .Analysis shows that the customer participation can achieve customer satis-faction under certain conditions , leading to the improvement of market demand and firm profit .The logical relationship among customer participation , customer satisfaction , market demand , and corporate profit are interpreted by using the theory of the balanced scorecard .Finally , an example shows the validity and ef-fectiveness of the proposed model and theory .
Keywords：service-oriented manufacturingproduct service systemcustomer participationpostpone-ment strategy
Publication Date：2014-01-01
Online Publishing Date：2025-08-15(First online date of this platform, not the publication date of the document)
Pages：7( 125-131 )