A Study of Perceived Service Quality in Online Retailing Based on Service Blueprinting
Du Xue-mei
Zhang Qian
Su Qiang
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Publication Date:2013-01-01
Online Publishing Date:2025-08-15(First online date of this platform, not the publication date of the document)
Pages:6( 19-24 )
Industrial Engineering Journal

Industrial Engineering Journal

PKUISTIC
ISSN:1007-7375
Year, Vol.(Issue):2013,16(1)