Research on Constructing a DRM Capacity Evaluation Model for Flight Dispatchers from the Perspective of EBT
TANG Lianghao
LI Mingdi
WU Shunxin
Abstract：In order to establish an objective and quantitative evaluation system for Dispatcher Resource Management(DRM)and enhance the competence of flight dispatcher within domestic airlines,this paper conducts a study on quantitative evaluation system for DRM based on the empirical data theory of Evidence-Based Training(EBT).The research takes flight dispatchers who carry out their duties within the author's affiliated company as the sample.By aligning with the requirements of civil aviation management authorities and training organizations for dispatcher DRM skill of,our research group have identified key DRM skill evaluation indicators that dispatchers should possess.Collaborating with professional dispatchers,we have compiled a bank of evaluation indicators.To ensure the objectivity and comprehensiveness of evaluation data,dynamic self-assessment based on organizational learning,mutual assessment based on peer cooperation levels,and leader's assessment based on a human resource management model have been selected as data sources.Moreover,the research employs the Analytic Hierarchy Process and Entropy methods in a combined subjective and objective approach.Ultimately,leveraging the perspective of airline executives and adhering to the competence framework of EBT,the research group has devised an evaluation system for Dispatcher Resource Management based on the Coriolis model and proposed a method to enhance the effectiveness of DRM training courses.
Keywords：Dispatch Resource Management(DRM)Evidence-Based Training(EBT)skills assessmentsanalytic hierarchy processentropy evaluation methodKirkpatrick model
Publication Date：2024-03-20
Online Publishing Date：2025-08-15(First online date of this platform, not the publication date of the document)
Pages：9( 13-21 )