Analysis of the Impact of AI-Based Hospital Services on Patient and Physician Satisfaction
Abstract：Objective: To explore the impact of AI-based hospital services on patient satisfaction. Methods: A total of 549 patients who received services at outpatient service windows were selected as the study subjects and divided into control and observation groups according to different time periods. The control group received traditional hospital services, while the observation group received AI-based hospital services. Through a questionnaire survey, the patient satisfaction before and after the implementation of AI-based hospital services was compared. Results: Compared with traditional hospital services, after implementing AI-based hospital services, patients' satisfaction with service convenience (88.86% vs. 96.43%), service staff attitude (88.64% vs. 96.43%), and response accuracy (89.23% vs. 100.00%) all improved (P<0.05). The satisfaction of medical staff with the AI-based service method reached 96.76%. Conclusion: AI-based hospital services have good effects, can improve the satisfaction of both patients and medical staff, and enhance the patient's medical experience.
Keywords：AI artificial intelligenceservicepatient and physician satisfaction
Publication Date：2025-05-27
Online Publishing Date：2025-11-27(First online date of this platform, not the publication date of the document)
Pages：3( 62-64 )