How the 120 Emergency Medical Center Can Tackle the Problem of Sudden Increases in Incoming Calls
Abstract：The global outbreak of the novel coronavirus pneumonia has not yet subsided, and there is still a possibility of resurgence. Reflecting on the pain, it is never too late to mend. Many problems and lessons learned from this situation are worth serious summary and in-depth research. Among them, how to promptly and effectively address the issue of a sudden increase in incoming calls to emergency centers is one of the key concerns, and has attracted widespread attention in the industry. This article proposes innovative, constructive, and feasible emergency measures and contingency plans from two aspects: system potential tapping and system expansion.
Keywords：Pandemic situation120 call volumeProblem solving
Publication Date：2025-09-10
Online Publishing Date：2025-10-17(First online date of this platform, not the publication date of the document)
Pages：4( 748-751 )